Web Seminar

From legacy to leading-edge: KeyBank's 9-month digital overhaul

Tuesday, March 3, 2026 2:00 p.m. ET / 11:00 a.m. PT 60 Minutes
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How do you innovate at the speed of the market without disrupting the core systems that have powered your business for decades? Join KeyBank's Michael Reynolds and OutSystems' Jean-Baptiste for a conversation on how a two-hundred-year-old institution transformed legacy challenges into a strategic advantage.

Seeking a high-quality digital, frictionless, and personalized experience for their account origination onboarding process, the Wealth Management division at KeyBank utilized OutSystems to stand up a new platform and launch Account Central, a transformative origination application, in less than 9 months. This project replaced a decade-old process and rolled out a streamlined digital experience to clients and over 500 employees in the Wealth Management division with zero critical defects. 

What You Will Learn:

  • Time-to-market: Learn how KeyBank stood up a brand-new platform and launched a mission-critical application in under 9 months.
  • Hyperautomation Strategy: See how the bank achieved a 50% reduction in client onboarding time and a 20% reduction in cycle times by automating critical workflows and eliminating data redundancies.
  • The "Path to Yes": Discover how to transform IT from a "culture of no" to a mindset of saying yes to innovation opportunities by empowering existing teams to build 10x faster with the same team
  • Future-Proof Governance: Understand how a trusted AI development platform provides the security and guardrails needed to keep your core systems evolving while adding new capabilities.
Speakers
  • Michael K. Reynolds.
    Business Technology Executive - Service Digitization
    KeyBank
    (Speaker)
  • Jean-Baptiste Minchelli
    VP, Product Management
    OutSystems
    (Speaker)
  • Mike Sisk
    Contributing Editor
    American Banker
    (Moderator)