Commercial and investment banks are proactively digitizing the client lifecycle. Acceleration of client onboarding and refresh not only acts as a catalyst for growth but also contributes significantly to client profitability ratios. Despite strides in the digital adoption for onboarding retail customers, institutional banks continue to grapple with prolonged processes, primarily attributed to the protracted client correspondence and dependencies during Know Your Customer (KYC).
This webinar will discuss:
- Challenges and causes of repetitive client outreach
- Pros and cons of self-service and portal models, and client expectations
- Opportunities to boost customer satisfaction and retention
- Effectively combining data shared privately by clients with external sources
- Adherence to regulatory compliance at scale and across jurisdictions
Looking to the future, we'll explore industry benchmarks and direction of travel as customer expectations continue to rise.
