Web Seminar

Unlocking customer insights: Leveraging conversation intelligence in banking

Thursday, September 4, 2025 2:00 p.m. ET / 11:00 a.m. PT 60 Minutes
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Understanding and anticipating customer needs is more crucial than ever for banks, and leveraging advanced technologies is essential for maintaining a strategic edge. In this discussion you will learn how a cutting-edge conversation intelligence platform can transform your bank's customer service, sales processes, and overall operational efficiency. 

We'll discuss how this technology can:

  • Uncover actionable insights from customer interactions
  • Enhance real-time compliance and risk management
  • Drive revenue through AI-identified opportunities
  • Improve operational efficiency, enhance agent performance, and reduce costs

Our expert panel will share real-world examples from leading financial institutions that have successfully implemented conversation intelligence, demonstrating measurable improvements in customer satisfaction, operational efficiency, and bottom-line results.

Don't miss this opportunity to glean actionable insights on harnessing the power of conversation intelligence in your organization. Register now!

Speakers
  • Matt Lehman
    Industry Principal for Financial Services
    RingCentral
    (Speaker)
  • Mike Perkowski
    Co-Founder and Partner
    New Reality Media, LLC
    (Host)