Consumers have been demanding digital banking for some time—and COVID-19 significantly accelerated that demand. According to Aite Group, one-third of community banks and credit unions report that consumers want faster payments due to the pandemic. At the same time, these consumers expect a simplified and superior customer experience.
Consumers make hundreds of millions of transactions over P2P networks, and community banks and credit unions may be missing an opportunity to use faster payments to increase digital engagement with customers and members.
A panel of experts from Aite Group, Fiserv, and Early Warning will discuss:
· Digital banking trends and faster payments options
· How to drive adoption and differentiate your faster payment offering
· Keys to a sustainable fraud mitigation strategy that protects consumers and businesses
· How to scale to meet increasing transaction volumes
· How Zelle supports continuous innovation in digital banking and risk management
