To most financial institutions (FIs), chatbots are viewed solely as a customer support tool. Consumers often encounter chatbots on websites as immediate pop-ups, or interact with them as they begin their service journey.
Faced with shifting client expectations and increased competition from fintechs, banks must embrace new ways to increase wallet share and engage with their customers. Learn more.
Congress is expected to pass the SAFE Banking Act by year-end in one way or another. Bankers can learn a thing or two from others who have already taken the plunge.
As much as consumers’ financial services needs have evolved in the last two years, so have executives’ demands and expectations of their innovation initiatives.
The financial services industry has long been exposed to digitization and disruptive technology that has changed the way companies serve their customers.
Ian Khan, futurist and author of the forthcoming book "Metaverse for Dummies," shares a vision of virtual workplaces where young developers, designers and other talented staffers will want to meet.
As much as consumers' financial services needs have evolved in the last two years, so have executives' demands and expectations of their innovation initiatives.
Sweta Mehra has used her role to introduce a data-led approach to marketing. Under her leadership, the bank has invested in a range of innovative digital solutions that driving significant growth the business.
