Resources

The Basel III reforms initiated after 2008 and the hard-fought Basel IV provisions completed in 2017 made banks more resilient. International consensus on new challenges like climate change and cybersecurity could be impossible.

In today's shifting economy, it is even more important to understand which consumers may have the financial resources to invest and to spend.

Lenders traditionally rely on credit scores to determine the right audience and approval criteria for their offers. However, what happens when millions of consumers have limited credit history and activity?

Consumer expectations are evolving, with a rise in digitization of payments and eCommerce. Consumers expect seamless and instant payment methods in every part of their life. Buy Now Pay Later (BNPL) financing is one method that is meeting these needs.

Ready to say "Yes" to more opportunity, more customers, and more business growth? Smarter data, insights, and technology can help expand your customer pool, and make more confident decisions across the customer journey -- without impacting risk. Read more.

Environmental, social and governance issues have become more important to investors and customers. Kathryn Rock, a partner in financial services practice at the consulting firm Guidehouse, has advice on what banks can do to step up their efforts.

As the current pandemic has continued to curtail branch traffic and consumers have adopted new digital channels, the importance of the traditional voice channel has taken on added weight. Technology to brand calls improves the customer experience and drives business results.

Payments pour into financial institutions from seemingly everywhere – and every penny that comes in or goes out must be tracked and reconciled.

Combining the power of chat with digital payments securely will drive revenue and elevate merchants’ and brands’ customer experience according to Pieter de Villiers, CEO and Co-Founder at Clickatell, and Ben Laluc, Vice President, Product for Digital Commerce Solutions at Cybersource.

We explore the challenges and benefits of becoming a cyber-resilient business and what makes an organization a leader or a laggard.