How digitizing banking experiences went from cost-cutting to customer-centric
Out of crisis comes opportunity. The pandemic has prioritized digital strategy and transformation for nearly every industry, especially banking. The transformation we’re experiencing is bigger than digital. It is about how we create connected experiences with customers and employees in the new reality. Banks that adapt quickly will emerge stronger and more resilient.
In the webcast, we will discuss:
- How digital transformations reach beyond the technology
- The importance of focusing on fully connected customer experiences
- The one thing most financial institutions miss in a digital transformation strategy