Banks and credit unions are facing a perfect storm: rising fraud volumes, increasing regulatory scrutiny, and growing customer expectations for faster, clearer dispute resolution. Traditional processes—often manual, siloed, or outdated—can no longer keep pace.
This resource brings together expert insights from financial institutions like BECU and KeyBank, along with practical guidance on how modern tools and automation are transforming fraud and dispute operations. Whether you're looking to reduce manual workloads, improve compliance, or enhance the customer experience, this guide offers a blueprint to help you modernize with confidence.
What's Inside the Whitepaper:
- Top operational and compliance challenges in fraud and dispute handling
- Lessons learned from peer institutions modernizing their approach
- How automation and AI can streamline investigations and reduce risk
- Practical steps to improve efficiency without expanding headcount
- Why transformation starts with process mapping and team alignment