Finding balance between digital-first convenience and the personal connection defines the credit union difference.
Rather than choosing between technology and people, credit unions should create a partnership where one strengthens the other. Understand what it takes to deliver both speed and sincerity in the mortgage experience.
Read this interview and learn:
- Why members feel more supported when digital tools simplify their journey
- How credit unions can "meet members where they want to be met"
- The role of automation and AI in reducing friction, creating more time for meaningful member guidance