The Most Powerful Women in Banking
Honorees gathered at Tiffany's Landmark building in New York City, where American Banker interviewed them about the industry's trajectory and leadership lessons they've learned in their careers.
When Ranjana Clark joined Western Union this past spring, she said goodbye to Wells Fargo. But not to banking.
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The cult leader of customer service at TD Bank has an office in the middle of one of its call centers for a reason. "It keeps me close to employees and it keeps me close to customers and feedback," says Linda Verba, executive vice president and head of retail banking at the $134 billion-asset bank.
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Lynn Heitman remembers the days when direct mail response rates were 20 percent. Now 2 percent is considered high. "It was a very different time," she says. "It was much easier to succeed."
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After leaving Seattle to return to the Midwest to help care for an ill family member, Grossi received a call from FirstMerit asking if she'd be interested in joining the Akron, Ohio, bank as its head of retail banking.
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Maureen Miskovic started out at the London Metal Exchange as the silver crisis was cresting. She was at the London Stock Exchange for the Mexican peso crisis and Barings Bank's implosion. And she became the chief risk officer at Lehman Brothers just in time for the run on its stock in 1998.
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The chief executive of JPMorgan's Treasury Services business pushed through with a $1 billion investment to broaden the group's global service capabilities.
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The latest news and perspective on women in the industry | The Most Powerful Women in Banking program convenes and empowers the community of female executives in financial services.