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Penny Crosman

Editor in Chief

Penny Crosman is Editor at Large at American Banker. Prior to taking on this role, she was Editor in Chief of Bank Technology News and Technology Editor of American Banker. She has held senior editorial roles at Bank Systems & Technology, Wall Street & Technology, Intelligent Enterprise and Network Magazine, among other titles.

Recent Stories from This Author

Citizens' Robo-Adviser Pact Is Step Toward Bigger Goal
December 1, 2016 Citizens Bank is the latest to partner with a robo-adviser, but it plans to quickly make the digital investment advice its own.

Goldman Sachs Reveals Technology Behind Marcus
November 30, 2016 Goldman Sachs, one of the biggest technology spenders in the industry, admired for being tech savvy as well as extremely...

A Customer Data Bunker that Could Survive Catastrophe
November 29, 2016 Financial industry groups have rolled out a plan for keeping bank customers' data safe if a mega-disaster, like a massive...

Bank of America Suffers 'Sporadic' Teller System Outages
November 22, 2016 Consumers flooded Twitter and downdetector.com with complaints that Bank of America's teller system was down Tuesday afternoon.

Inside a Bank that Went All In on Hyperconverged Infrastructure
November 22, 2016 More than 41% of banks have bought into hyperconvergence a blend of integrated server, storage and networking technology...

Next-Gen Biometrics: Using the Force of Habit
November 17, 2016 Behavioral biometrics has already stopped several million dollars worth of online banking fraud at National Westminster Bank...

'Human, Please Look at This': Nasdaq Using AI to Spot Abuses
November 15, 2016 With 14 million trades a day on Nasdaq and innumerable chats and emails, the stock market's risk and surveillance officers...

Would Trump Policies Help or Hurt Financial Tech? Yes.
November 10, 2016 The president-elect's policies on taxes, offshoring, surveillance and other issues will affect bank technology officers and...

U.K.'s Tesco Bank Refunds $3M to Customers Affected by Cyberheist
November 9, 2016 Tesco Bank, based in Edinburgh, Scotland, has refunded 2.5 million pounds (about $3 million) to 9,000 customers who were...

Why Mobile Wallets Still Use QR Codes and Why Maybe They Shouldn't
November 8, 2016 Designed for Japan's automotive industry in the 1990s, QR codes remain a common feature in the latest mobile wallets. They...

Tesco Bank Attack Said to Drain 40,000 Accounts
November 7, 2016 Tesco Bank has confirmed that over the weekend, some of its customers' accounts were subject to online criminal activity, in...

Ransomware: Should Banks Prepare to Pay or Be Ready to Refuse?
November 3, 2016 Ransomware attacks are on the rise, as cybethieves find other types of exploits less profitable and bitcoin helps them cover...

Online Lenders Band Together to Strike Back at Scammers, Stackers
November 1, 2016 Online lenders' struggle with fraud is driving them to join new networks designed to find links between fraudulent loan...

Chris Larsen Stepping Down as CEO at Ripple
November 1, 2016 Serial fintech entrepreneur Chris Larsen plans to take a breather. In January, Larsen will hand the reins and the CEO title at...

Can Banks Protect Against the Threat of Everyday Devices?
October 27, 2016 The cyberattack on internet service provider Dyn that shut down websites all over the world showed the dangers posed by...

Are You My Banker, or a Computer?
October 25, 2016 "I'm both," could be the answer a mobile customer of USAA and perhaps other financial institutions gets in the not-too-distant...

Artificial Intelligence Gets Smarter at Authentication
October 20, 2016 Combining biometrics with device ID, social data, behavior patterns and other factors builds a strong foundation for...

Will Bots Save or Create Work for Banks? Yes
October 18, 2016 Early pioneers of this form of artificial intelligence in the banking industry see clear benefits but unexpected pain points...

Move Over, Sherlock: Watson, Other AI Sicced on Cybercrooks
October 13, 2016 Cybercrime evolves constantly, and it can take humans some time to identify new strains of cyberattacks. Software can identify...

'A Robot Could Alleviate This Drudgery': Bank Compliance Meets AI
October 11, 2016 Fintech circles are abuzz about the possibilities for streamlining compliance work following IBM's deal to buy Promontory....

Podcast
In this episode of Breaking Banks: American Banker's Innovator of the Year, John Hope Bryant of Operation Hope; Richard Brown and Charley Cooper of the blockchain consortium R3; and Ravi Srinivasan, who describes India's drastic move to stamp out cash.