Penny Crosman

Editor in Chief

Penny Crosman is Editor in Chief of Bank Technology News and Technology Editorof American Banker. She has had senior editorial roles at Bank Systems & Technology, Wall Street & Technology, Intelligent Enterprise and Network Magazine, among other titles.

Recent Stories From this Author

Banks Content to Wait to Upgrade to Windows 10
July 31, 2015 Taking their typical cautious approach, bank CIOs say they'll take their time testing Microsoft's new operating system before...

Why Wells Fargo Keeps Adding to Its Innovation Initiatives
July 27, 2015 Some critics see banks' innovation labs as wasteful, unapplied research, but Wells Fargo has embraced the trend by...

Do Banks Need to Rethink Identity Protection Services?
July 24, 2015 Claims of security lapses at LifeLock and Experian call into question the value of these companies' identity theft protection...

Regulator's New Aim: Keeping a Back Door into the Bank
July 22, 2015 New York State's interim bank superintendent is asking pointed questions of a new instant messaging service. The outcome of...

Small Banks Take a Test Flight in the Cloud
July 21, 2015 They're not ready to go all-in by putting core processing in the cloud, but community banks are experimenting with hybrid and...

Is It Almost Time to Put Core Processing in the Cloud?
July 14, 2015 A deal between two major fintech players to provide core processing hosted in the cloud raises the question of when U.S. banks...

Banks Are Closer to Cracking the Geolocation Code
July 13, 2015 U.S. Bank's new "Your Community" app aims to give consumers the scoop on local happenings, including news and merchant offers....

'Not a Conspiracy, Just a Bad Day': Bank Reactions to Glitchfest
July 8, 2015 Business went on as usual at commercial banks as the New York Stock Exchange and other large businesses suffered outages. But...

Fintech Glasnost: Why U.S. Banks Are Opening Up APIs to Outsiders
July 8, 2015 Several large banks, including Citi and Bank of America, have begun sharing proprietary code with fintech startups and others....

Bank CIOs Find Solutions to 'Mobile Guilt'
July 1, 2015 Always-connected workers report feelings of guilt as well as privacy concerns around the use of mobile devices for personal...

Three Technologies That Could Keep Banks Relevant, Per Santander
June 29, 2015 The Internet of Things, blockchains and smart (not "big") data could help financial institutions fend off disruption in...

Meteoric Rise of Startups Evident at Fintech Demo Day
June 26, 2015 Fintech startups continue to captivate venture capital firms and angel investors, giving a boost to a program in which the...

The Many Challenges of Fitting a Bank on a Customer's Wrist
June 24, 2015 Early developers of watch-banking apps have found there are unique complications to designing services for such tiny screens.

Say Anything: Eastern Bank Breaks Ground in Voice Authentication
June 18, 2015 Most banks that deploy voice authentication require a specific spoken passphrase. Eastern Bank customers can have a normal...

Phone Scams Rise 30% as Bank Fraud Goes Low-Tech
June 17, 2015 Security researchers say criminals are turning away from malware-only attacks and preying on unsuspecting call center reps,...

How Banks Can Avoid Being Relegated to Utilities
June 15, 2015 As marketplace lenders, robo-advisers and other startups nibble away at the profitable, customer-facing parts of banking,...

USAA Strives for Personalization in Its Banking Apps
June 8, 2015 As it continues to build innovative features in its digital apps, such as its own virtual assistant and biometric...

Why Banks Are Testing Bitcoin's Blockchain (Without Bitcoin)
June 1, 2015 Though lukewarm about Bitcoin itself, bankers see promise in the technology it runs on, specifically the distributed ledger,...

Redesign at Bank of the West Shows Web Still Vital in Mobile Age
May 28, 2015 Recognizing that twice as many customers use online banking as mobile banking, the San Francisco bank has invested in a...

Banks' Cyber Risks Compounded by 'Commjacking' of Wi-Fi Networks
May 26, 2015 New software aims to help prevent wireless network hijacking, or "commjacking." But there are also steps banks can take on...