Penny Crosman

Editor in Chief

Penny Crosman is Editor in Chief of Bank Technology News and Technology Editorof American Banker. She has had senior editorial roles at Bank Systems & Technology, Wall Street & Technology, Intelligent Enterprise and Network Magazine, among other titles.

Recent Stories From this Author

Bank CIOs Find Solutions to 'Mobile Guilt'
July 1, 2015 Always-connected workers report feelings of guilt as well as privacy concerns around the use of mobile devices for personal...

Three Technologies That Could Keep Banks Relevant, Per Santander
June 29, 2015 The Internet of Things, blockchains and smart (not "big") data could help financial institutions fend off disruption in...

Meteoric Rise of Startups Evident at Fintech Demo Day
June 26, 2015 Fintech startups continue to captivate venture capital firms and angel investors, giving a boost to a program in which the...

The Many Challenges of Fitting a Bank on a Customer's Wrist
June 24, 2015 Early developers of watch-banking apps have found there are unique complications to designing services for such tiny screens.

Say Anything: Eastern Bank Breaks Ground in Voice Authentication
June 18, 2015 Most banks that deploy voice authentication require a specific spoken passphrase. Eastern Bank customers can have a normal...

Phone Scams Rise 30% as Bank Fraud Goes Low-Tech
June 17, 2015 Security researchers say criminals are turning away from malware-only attacks and preying on unsuspecting call center reps,...

How Banks Can Avoid Being Relegated to Utilities
June 15, 2015 As marketplace lenders, robo-advisers and other startups nibble away at the profitable, customer-facing parts of banking,...

USAA Strives for Personalization in Its Banking Apps
June 8, 2015 As it continues to build innovative features in its digital apps, such as its own virtual assistant and biometric...

Why Banks Are Testing Bitcoin's Blockchain (Without Bitcoin)
June 1, 2015 Though lukewarm about Bitcoin itself, bankers see promise in the technology it runs on, specifically the distributed ledger,...

Redesign at Bank of the West Shows Web Still Vital in Mobile Age
May 28, 2015 Recognizing that twice as many customers use online banking as mobile banking, the San Francisco bank has invested in a...