Penny Crosman

Editor in Chief

Penny Crosman is Editor in Chief of Bank Technology News and Technology Editorof American Banker. She has had senior editorial roles at Bank Systems & Technology, Wall Street & Technology, Intelligent Enterprise and Network Magazine, among other titles.

Recent Stories From this Author

BBVA Compass Moves Closer to Real-Time Banking Goal in Dwolla Pact
October 30, 2014 The bank's partnership with a hot payments startup comes as regulators nudge the industry to speed transactions and as some...

'There Will Be Battles. Some Will Be Lost'
October 30, 2014 Banks' security investments are rising dramatically as breaches grow more frequent and damaging.

100 Angry Tweets and Six Followers: Should Banks Really Care?
October 28, 2014 It's surprising how much advice varies about how to respond to customer complaints on social media. Ignore small threats, some...

'One Man's Creepy Is Another's Targeted': Data-Privacy Gray Areas
October 21, 2014 Banks are bound to confront knotty privacy questions as they strive to make smarter use of customer data and experiment with...

How This Mutual Fund Giant Stays a Step Ahead of Cyber Crooks
October 16, 2014 Ken Pfeil, the chief information security officer for the Pioneer companies, shares the security measures he's taken to keep...

Why Didn't IM Compliance Tools Save Banks from Scandal?
October 10, 2014 The major instant messaging and chat room providers, including Bloomberg, Thomson Reuters, Markit and Perzo, all support...

Big Banks Still Say 'No' to Cloud
October 8, 2014 Despite the many advantages of the public cloud, big banks remain leery of putting data there.

A Banker Who Aims to Balance 'Margin and Mission'
October 7, 2014 Dominik Mjartan, the new head of a bank-affiliated community development financial institution in Arkansas, identifies with...

How Not to Handle a Data Breach
October 7, 2014 There's almost no good way of tell a bank customer that her personal data's been stolen. But some banks do a particularly bad...

Big Banks Seek Control of Instant Messaging in an Insecure World
October 3, 2014 Following revelations of traders' chats about Libor-rigging and third parties' screen scraping, a group of banks and...