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Driven by greater demands to help meet business goals, these CIOs share some of the tactics that have helped them win friends and allies in other departments and move big projects forward.

Taking their typical cautious approach, bank CIOs say they'll take their time testing Microsoft's new operating system before rolling it out in offices and branches.

Marlin Business Bank has launched a new site to compete with alternative lenders such as OnDeck and Kabbage, which specialize in providing quick and convenient access to small-business credit.

NCR and Diebold – the two largest ATM manufacturers in the U.S. – report that skimming is getting worse. One likely reason: the adoption of harder-to-skim EMV chip cards in this country starting in October.
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Bank regulators are likely to take further action to force banks to upgrade their cybersecurity processes as hackers continue to find ways to penetrate institutions’ defenses, Benjamin Lawsky, the top former New York bank supervisor, said Tuesday.

USAA's newest app, Savings Coach, analyzes financial data to recommend small amounts of money to save and invites members to take savings challenges, then moves the money upon the member's approval. The app comes at a time when millennials have a negative savings rate.

While some critics see banks' innovation labs as wasteful, unapplied research, Wells Fargo has embraced the hot trend by establishing six such labs, a so-called accelerator program and now an innovation group. The bank's Steve Ellis explains its rationale.
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A new ad from the U.S. unit of Toronto-Dominion Bank that features a same-sex couple is more than a social statement, as it also says a lot about the fragmentation, context and consumer control that are part of modern TV viewing habits, according to the company's top marketing executive.

Claims of security lapses at LifeLock and Experian call into question the value of these companies' identity theft protection services, which many banks offer to their customers.
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Mobile-first banking startups not only help partner institutions acquire deposit accounts. They also function as quasi-R&D units, teaching bankers about areas like design and coding.
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Disruptors
Apple Pay users are fanatically satisfied—to the tune of 98% of in-store users and 93% of in-app users surveyed — making an average of 2.6 weekly in-store purchases and 2.3 weekly in-app purchases, according the Auriemma Consulting Group.  read more »
8 Things Apple Pay Left Out

Apple's long-anticipated move into mobile payments seemed to cover all the bases -- Apple Pay will launch with the support of major banks, card networks and retailers. But there were several things that didn't make it into the first version of its mobile wallet.

(Image: Bloomberg News)