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Digital banks outscored brick-and-mortar banks in a recent J.D. Power study of customer satisfaction. However, the survey pointed to shortcomings in call center services, which are in high demand during the COVID-19 pandemic.April 2
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The U.K. company has recruited Bruce Wallace, formerly of Silicon Valley Bank, and Ronald Oliveira, who was with AvidBank, to lead its expansion here.April 2
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Lenders can offer deferred payments and capitalize on digital banking to help small businesses and consumers get back on their feet.April 2
Consultant and Founderbankmechanics
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The pandemic may force the Small Business Administration to rely more on fintechs and digital channels to hasten loan approvals, a shift that could stick.April 1
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The app, set to roll out this month, will be offered to the 38 million Office 365 users and can connect via the data aggregator Plaid to all bank and card accounts.April 1
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Lenders and government guarantors can use loan technology to bring immediate relief to business owners, former OCC official Jo Ann Barefoot says.April 1
CEO and Co-founderAlliance for Innovative Regulation
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While some big banks have pledged to avoid layoffs this year, hiring freezes and delayed projects are becoming the norm during the pandemic.March 31
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Customers are more reliant than ever on digital banking tools, and institutions like OceanFirst, BBVA and M&T are thankful they had invested in teaching employees to show customers how to use them.March 31
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The newly minted Transact Bank will provide payment processing and card issuing services to a wide range of clients.March 31
