Apps from RBS Citizens, USAA Garner Best Customer Reviews

Print
Email
Reprints
Comment
Twitter
LinkedIn
Facebook
Google+

Mobile strategy company Xtreme Labs has analyzed customer reviews from the Apple App Store and the Google Play Store and found RBS Citizens and USAA to have the highest-rated apps.

The company looked at app reviews between May 18 and June 25 for the top 53 U.S. banks, as ranked by total assets.

RBS Citizens' mobile apps get high marks from both iOS and Android users. The two highest ranked banking apps in Apple's App Store during the period studied were the bank's Citizens Bank Mobile Banking, which received an average 4.5 stars and 93% favorable reviews, and Charter One Mobile Banking, which reaped 4 stars and 91% positive comments. Citizens Bank Mobile Banking for Android also came in second in Google Play, with 4.5 stars and 97% good reviews.

USAA's Android app was the highest rated app in Google's marketplace, with 4.6 stars and 95% favorable reviews. American Express's Android app came in third, with 4.4 stars and 91% favorable

According to Xtreme Labs, accolades for top ranking apps tend to be about frequent updates, specific bug fixes according to customer feedback, and ease of use, with users often describing the app as "everything you need" in a mobile app for "someone on the go."

Banks whose apps fared the worst in customer reviews M&T Bank on the Android side; People's United Bank, PNC and SunTrust on the iOS side were bashed for things like a dashboard not loading properly or the app being merely a link to the mobile website.

JOIN THE DISCUSSION

SEE MORE IN

RELATED TAGS

'The Law Penalizes the Consumers It Set Out to Protect': Comments of the Week

American Banker readers share their views on the most pressing banking topics of the week. As excerpted from the Comments sections of AmericanBanker.com articles.

(Image: Fotolia)

Comments (0)

Be the first to comment on this post using the section below.

Add Your Comments:
Not Registered?
You must be registered to post a comment. Click here to register.
Already registered? Log in here
Please note you must now log in with your email address and password.

The FinTech 100

FIS and Tata once again top the annual FinTech 100 list of vendors, ranked by revenue; IBM and Hewlett-Packard lead the pack of tech companies serving multiple industries; and Bionym and Silver Tail are among the 10 Tech Companies to Watch.
DAILY ENEWSLETTER UPDATE

A Newsletter featuring Bank Technology News' top stories plus special reports and data

This feature displays payments industry news and analysis from American Banker sibling brand PaymentsSource. Registration is required; for more information contact customer service.

TWITTER
FACEBOOK
LINKEDIN
Already a subscriber? Log in here
Please note you must now log in with your email address and password.