When consumer groups sent mystery shoppers into big-bank branches to learn about overdraft coverage, they were given information that was incomplete, confusing or flat-out wrong, according to a new report.
Branch Employees Often Give False Info about Overdraft Fees: Consumer Groups
- Full access to banking's most comprehensive daily report
- Daily, weekly, and topic-based newsletters and alerts
- Award-winning analysis and insight, focused on bankers' key concerns
- Bimonthly industry research reports
- Morning Scan Plus (Premium e-newsletter)
- American Banker mobile app