MISLEADING CUSTOMERS? Dory Rand, president of the Woodstock Institute, said that when branch staffers talk to prospective customers, they sometimes make statements about overdraft fees that are "downright inaccurate."

Branch Employees Often Give False Info about Overdraft Fees: Consumer Groups

When consumer groups sent mystery shoppers into big-bank branches to learn about overdraft coverage, they were given information that was incomplete, confusing or flat-out wrong, according to a new report.

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