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Aaron Warnecke, left, transitioned to a universal banker role when he joined PNC's test branch in Malvern, Pa. His branch manager, Dan Bishop, right, is piloting the teller-free staffing model.

Channel Changers: The Rise of the Universal Banker

The new breed of branch employee can do it all. Does the rise of the universal banker mean that tellers have finally reached the end of the line?

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Channel Changers: The Rise of the Universal Banker

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