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When consumers can't figure out how to discontinue a video-streaming app or other service, they sometimes initiate a merchant dispute — a costly process that the card network aims to curtail.

Bank of New York Mellon didn't think it would need to record on its balance sheet digital assets held in custody when it asked the New York State Department of Financial Services for permission to offer the service, according to a filing obtained by American Banker. The SEC has since said otherwise.

The legislation would have allowed nonbank lenders to charge more for consumer installment loans. Gov. Ron DeSantis, a Republican presidential candidate, explained his veto by saying that the bill might result in additional consumer indebtedness.

In this roundtable, attendees will discuss: How AI will transform customer interactions; How gathering customer feedback informs technological and human CX; How and when to maintain human-to-human interactions for customer

In this session, hear about the experiences financial institutions and partners have mitigating risk and managing compliance across their multi-hybrid-cloud environments, defining prescriptive policies and controls; implementing data-centric protection & privacy with zero trust; and achieving continuous compliance.

This roundtable session discusses the synchronization of people, process and systems to optimize around hybrid service delivery.

Hear a panel of senior executives who've been at the center of action and who have led technology in both traditional and digital banking, including criticality, responsibility and accountability.

Michelle Moore, head of Digital for Consumer and Wealth & Investment Management at Wells Fargo, will show that even as companies across industries adopt emerging trends like virtual reality and open AI, they'll need to implement evergreen best practices—or risk losing out.

Multi-branch CDFI Texas National Bank (TNB) and lender SaaS solutions provider Lendio will discuss how a traditional financial institution collaborated with a fintech company to close this gap—positioning TNB to effectively serve more of their business communities while growing their SMB lending business.

Glia; Glance; InCode Technologies; Digital Onboarding; ONESPAN; Savana Inc; JRNI