Carol Juel
Chief technology and operating officer, SynchronyCarol Juel is executive vice president and chief technology and operating officer at Synchrony. She was named one of American Banker's Most Innovative People in Finance for 2026.
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As AI agents become more of a presence in retail commerce, payments processors and merchants alike are going to have to adjust to a new world where purchasing decisions are made at machine-speed.
June 30 -
The banking industry needs to seriously grapple with the potential — for good and for ill — that generative AI presents for its future.
November 30
