Dave Martin is a consultant specializing in retail banking strategies, including in-store branches. He is the founder of the retail bank performance company BankMechanics.
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Fewer transactions are taking places in branches but banks brick-and-mortar locations are more important than ever.
July 7
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Branch managers are essential, but it is the manager's manager that can set the tone for the performance of a bank's branch program.
June 2 -
As banks nationwide trim their branch personnel, they must also make sure the remaining staff in their brick-and-mortar stores know what they are doing.
May 3 -
In a more competitive-than-ever industry, sales activity is an important part of bankers' jobs, but it is not the only part.
April 6 -
As in-person transactions continue to decline, bankers should focus on engaging with customers in settings outside the physical branch.
March 2 -
The industry's rapid change is shining a spotlight on middle and senior managers who inherit positions and often have to fix the messes while maintaining the successes of their predecessors.
February 3
