Employee engagement

Amid growing awareness of mental health needs in the workplace, some banks are doubling down on benefits that go beyond traditional employee assistance programs. What's behind banks' heightened focus, and what's the long-term strategy for investing in this area?

The financial institutions in American Banker's Best Banks to Work For ranking are skilled in hiring new talent and ensuring those employees want to stay.

When running a bank branch, there are certain employee behaviors that must be nonnegotiable. But that still leaves plenty of room for improvisation and creativity.

The Truist Leadership Institute is part of a growing corporate leadership-training industry that says it's focused on creating more empathetic leaders. But critics decry the institute's blurring of personal and professional boundaries, and question its scientific backing.

Hannah Olson, CEO of disability compliance solution Disclo, explains how she moved through days of uncertainty when her startup's bank failed.

Refining internal processes and reassessing daily workflows is more important than ever at a time when bankers are frequently asked to do more with less.

The nation's three largest lenders — Mitsubishi UFJ Financial Group, Sumitomo Mitsui Financial Group and Mizuho Financial Group — said they are allowing more flexibility, eschewing a minimum number of office days per week, as experienced elsewhere.

The institution took the lead spot in American Banker's annual ranking of Best Credit Unions to Work For in part by giving employees freedom and flexibility in how they do their jobs.

Merely telling employees what to do may get the job done, but telling them why they're doing it fuels engagement.