Frank Gargano

The Chicago-based institution partnered with MANTL to streamline how credit unions onboard new customers in multiple channels.

Roxane Bowering succeeded Andrea Thune as the next president and chief executive of the New York credit union.

In this month's roundup of American Banker's favorite stories: a deep-dive into how 2022 accelerated the decline of overdraft fees, Zelle's plan for addressing fraudulent transactions, the National Credit Union Administration opens the doors for fintech and credit union partnerships for lending and more.

Telhio Credit Union in Ohio hopes to help contractors verify their earnings when applying for loans and other financial services.

Executive coaching programs and specialized employee resource groups have helped financial institutions broaden their available pools of talent and ensure more representation throughout all levels of management.

Financial institutions have launched tailored relief campaigns to help refugees begin rebuilding their lives.

The National Credit Union Administration's spending frameworks were scaled back in certain areas in response to feedback from industry groups.

Employees of a Lake Michigan Credit Union branch say they're fighting to organize after upper management failed to respond to their complaints about pay disparity, COVID-19 benefits and more.

The National Credit Union Administration's emergency exemption allowing for remote board and membership meetings at federally chartered institutions is scheduled to lapse at year-end. The agency's chairman recommended hybrid meetings as an option that can satisfy traditional meeting requirements.

The Dallas-based company is expanding in the Southeast and the Mountain West, and overhauling its digital systems, as part of a plan that executives say will pay off over a two- to five-year period.