James Martin

Senior vice president

James Martin is a vice president at Wells Fargo.

Bank technology

Your bank is probably squandering a huge source of customer data

Companies that put in place procedures and technology to analyze data from phone calls, emails, chats and other communications can help front-line workers avoid repeating customer service mistakes.

By Mike Soistman

September 13

TRENDING

Risk management

On the hot seat: A banker testifies at Trump's criminal trial

Gary Farro's testimony focused on both the banking activity of Michael Cohen, a former Trump attorney who paid $130,000 to an adult film actress in 2016, and First Republic Bank's due diligence work.

By Kevin Wack

3h ago
M&A

Regulators must reject the Capital One-Discover deal

If Capital One successfully buys Discover Financial Services, it would create an entity with an enormous amount of power. That could lead to abuses of vulnerable consumers.

By Alexa Philo

May 5
M&A

Regulatory pitfalls abound in Capital One's bid to buy Discover

The decision will turn on whether regulators think the merged company would lessen competition or pose a significant threat to the broader economy if it runs into financial distress.

By Ravieshwar Singh

May 4