Laura Alix is a reporter at American Banker.
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Worker shortages at call centers and rising concerns about account fees may have contributed to the industrywide decline, according to the authors of a new J.D. Power study. Capital One, which scored highest, benefited from its strength in digital banking.
By Laura AlixDecember 16 -
The Providence, Rhode Island, company has agreed to buy DH Capital, a capital markets advisory firm specializing in the tech and communication sectors. It already has bought a valuation consulting firm and has three acquisitions pending.
By Laura AlixDecember 15 -
Conservative groups have sued the Securities and Exchange Commission and the state of California to overturn rules requiring banks and other companies to add more women and minorities as directors. Experts say the legal challenges are unlikely to change how corporations think about boardroom diversity.
By Laura AlixDecember 14 -
James Herbert is expected to step away from his duties for six months due to a coronary health issue. Co-CEO Hafize Gaye Erkan will take on more responsibilities.
By Laura AlixDecember 13 -
Business lines south of the border, led by a diversified commercial banking unit, contributed more than 40% of total earnings at Bank of Montreal over the past 12 months. Company executives now see an opportunity in selling wealth management services to commercial clients.
By Laura AlixDecember 8 -
Citizens Financial Group, which has offered instant financing for the Xbox All Access program since 2019, will now provide point-of-sale loans for Microsoft PCs, tablets and other products and services.
By Laura AlixDecember 6 -
The city and the nonprofit Operation HOPE will offer $100 to kids from low-income households, with banks playing an assisting role. “Once you own some stock, once you have an account, now you're watching that grow and you’re a participant in the” financial system, said John Hope Bryant, the nonprofit's founder and CEO.
By Laura AlixDecember 2 -
Liz Wolverton, previously the Georgia bank’s chief strategy and customer experience officer, will oversee its branch network, consumer products, marketing and more.
By Laura AlixNovember 30 -
The aging of the American workforce is expected to hit the financial industry especially hard. So banks are considering nontraditional job candidates, finding bigger roles for young employees and moving those planning their departures into advisory roles.
By Laura AlixNovember 29 -
Four of the six bankers joining Nashville-based Pinnacle Financial Partners worked in Truist Financial’s aerospace, defense and government contracting unit.
By Laura AlixNovember 29