Mary Wisniewski

Simple, the digital-only "neobank" owned by BBVA Compass, is testing out its second product, a contemporary twist on the traditional joint account.

Banks continue to gather ID documents manually from would-be customers, even ones who sought to open accounts online. Bringing the manual process into the digital age is the goal of several startups.

A handful of banks and fintech companies are letting bank customers connect via chat bots on platforms like Slack of Facebook messenger. Some say this is the next big thing, while others say the technology still has a ways to go.

Banks are experimenting with apps and mobile features that are available to everyone as they search for new ways to connect with potential customers.

Even though cybersecurity jobs can offer six-figure salaries, generous signing bonuses and other perks, banks are struggling to find people to hire.

For some banks, gone are the days of just using social media to update followers on branch hours. Increasingly, banks are using sites like Twitter and Facebook for something much larger.

By allowing commercial clients to authenticate via an eye scan, Wells Fargo is making a burdensome task simple. Secil Watson, head of wholesale Internet solutions, is pushing the bank to make digital banking easier for commercial clients.

Varo Money, a mobile-only startup that focuses on financial health, announced Monday it has raised more than $27 million. The global private equity firm Warburg Pincus led the round.

Two startups are working to educate millennials on the importance of credit and issue them small credit lines. Credit to young adults largely dried up following the CARD Act of 2009, which changed the way banks and others could market to the group.

Ally Financial has launched a mobile app that uses geolocation to caution smartphone-carrying customers when they are arriving at stores where they overspend.

As the pressure builds for mortgage lenders to offer digital — specifically mobile — tools, innovators in the space are encouraging the industry to keep the customer as the focus in designing new offerings.

Optimizing content for the mobile browser home page and its app is one of several changes Wells Fargo has been making this quarter. The updates underscore the growing importance of mobile.

The focus on the smart-home device marks the latest frontier in the ways in which banks and payment companies are testing features on cars, fridges, watches and other internet of things.

Capital One, Wells Fargo, Citigroup and FIS are among the financial services companies that believe Amazon's Echo device has a role in the future in digital banking. Here's why.

As the search and advertising giant prepares to close Google Compare, banks should take note of two major lessons: even a well-known brand name doesn’t guarantee a smash hit. And two, online credit applications — which can be advertised on such lead generator services — need to be easier to fill out.

Pairing up with corner stores, street teams and college students: all the ways fintech startups and tech savvy banks are trying to use the physical world to attract people to their digital products.

Mondo, a U.K. challenger bank, plans to make it easy for customers to use financial products and services from other companies. Rather than giving away the store, the bank says this approach will make it a marketplace.

Orrstown Bank launched several innovative Web initiatives in 2015, including a SMS two-way texting platform and a Zillow-like feature that displays housing listings on its Web presence.

Eastern Bank turned to YouTube videos as a way to connect with customers it picked up in a recent acquisition in New Hampshire. It even got a little help from Rob Gronkowski of the New England Patriots.

Rather than partner with a startup, 45-year-old Equitable Bank in Canada created a separate brand, EQ Bank, to acquire customers who are ready for an account without a debit card.