Mary Wisniewski

Bank of America revealed its technology limitations to entrepreneurs at a company event in Silicon Valley, hoping some of the startups could provide assistance in areas like workflow and analytics.

The Wells Fargo Digital Lab, which opened in late September, offers a glimpse of what banking could look like in years to come.

A community bank in Massachusetts has opened a branch that's a microcosm of forward-looking trends in retail bank design. Emphasis on the "micro" part.

People and processes are just as essential as technology as banks strive to save on costs in newer store models, say branch-makeover specialists.

Capital One has acquired Adaptive Path, a well-respected web design firm, underscoring the bank's tech ambitions and the increasing importance of digital user experience in financial services.

The American Bankers Association, which initially opposed ".bank" domain names on the Web, is now promoting them as a way to enhance security amid growing cyber risk concerns.

Credit unions have shown that a chance to win a prize helps motivate consumers to save. However, U.S. regulations have stymied many banks from offering lottery-style savings programs, and efforts are increasing to make the necessary changes to federal and state laws.

Citigroup has issued a fintech challenge that asks developers to propose banking technologies that interact with the Internet of things and consumers' wearable devices.

Can gaming make credit card purchases fun? At least one community bank is delivering its marketing via a mobile game. SimpliSavvy, Bank of Hawaii's new app, comes as banks across the nation are trying to capture more credit card business.

If the Apple Watch catapults wearable computers into the mainstream, as some observers expect, banks will be tasked to reimagine the way they provide financial services features to their customers.

TrueAccord, which just raised $5 million, aims to use automation, data and behavioral analysis to transform debt collection — a business where old hands shy away from communicating with consumers by email.

TrueAccord, which formed in 2013, announced Tuesday its official launch along with the close of a $5 million venture capital funding round.

American Express is seeking ideas from outside researchers on how to cater to underbanked consumers and potentially refine its Serve prepaid account.

The financial services executives involved don't want to talk about it. But listen closely and read between the lines, and you can see why they might be willing to sacrifice some fees to participate in Apple's mobile payment platform.

The bankers involved don't want to talk about it. But listen closely and read between the lines, and you can see why they might be willing to sacrifice some fees to participate in Apple's mobile payment platform.

The banks involved in Apple's mobile payment platform cite the enhanced security, intuitive user experience and brand name. Even if they sacrifice fees, they could make it up on volume.

First National Bank of Omaha is preparing to host its second hackathon to foster new ideas — and relationships with coders who could end up working from the bank.

Imagine arriving at an international airport and one of the first greetings you get is from your bank, welcoming you to the new country and saying where to find free ATMs.

Banks are closely following an emerging technology BillGuard is testing that would monitor the whereabouts of mobile devices to detect payment anomalies.

Australian bank Westpac added location-targeting technology in the latest upgrade to its mobile app to smooth customers' banking experience on overseas trips. Banks face the daunting challenge of balancing security and convenience when customers go abroad.