Michael Bartlett

WASHINGTON — Big Valley Federal Credit Union President and CEO Linda Sweet testified Tuesday morning on behalf of NAFCU before the House Small Business Subcommittee on Investigations, Oversight and Regulation on "Regulatory Landscape: Burdens on Small Financial Institutions."

SAN DIEGO — San Diego County Credit Union this week launched its new website, featuring a new design that is easier to navigate regardless of the device being used to access it - including smartphones.

WEST JORDAN, Utah — Mountain America Credit Union has improved its internal sales culture thanks to a team of sales consultants who make regular visits to its branches, resulting in significantly more new accounts and a Credit Union Journal Best Practices award.

LONGVIEW, Wash., and SYRACUSE, N.Y. — Red Canoe CU and Empower FCU may have started something when they joined forces for lending "co-opetition" earlier this year.

SAN ANTONIO — Last September $7.5-billion Security Service Federal Credit Union implemented a new CRM solution that resulted in a dramatic savings in workflow steps and time, which SSFCU executives say has helped every area of member service.

PASADENA, Calif. — At $2.5 billion Wescom Credit Union, the problem wasn't having insufficient information about its members - it was too much info to process.

GREENBELT, Md. — A merger - and the resulting integration of systems - that was supposed to require seven months instead was pulled off in slightly more than five months, earning $727 million-asset Educational Systems FCU a Credit Union Journal Best Practices award.

WEST JORDAN, Utah — Mountain America Credit Union has taken relationship building with its select employer groups to a new level with the creation of its Workplace Branching initiative.

JACKSON, Miss. — With access to quality financial services providers a particular issue in its area, $169 million-asset Hope Credit Union tapped mobile technology and shared branching to attract new members, to the tune of more than 4,000 new members in 10 months.

SPOKANE VALLEY, Wash. — Thanks to the introduction of a project-management tool that allows for two-way communication throughout its organization, $1.2 billion Numerica Credit Union has improved results in nearly every measurable category.

MADISON, Wis. — CUNA Brokerage Services Inc. announced 11 credit unions recently signed up to use its investment services program.

RANCHO CUCAMONGA, Calif. — If you have seen stories about credit unions and the services they provide to their members in online outlets that previously had ignored CUs, you can thank CO-OP Financial Services for its stepped-up outreach efforts.

CHICAGO — Member Loyalty Group announced Wednesday that it has signed three credit unions to use its organization-wide Net Promoter program.

NEW YORK — The government shutdown crimped small business lending by credit unions, with a 4% decrease in approval rates in October, according to a new study.

MADISON, Wis. — An annual loan growth rate of 6.7% is the highest for credit unions in 4.5 years, according to CUNA Mutual Group's latest Trends Report.

MADISON, Wis. — Though it may seem contradictory to the concept of "crashing," the application process to be included in "Crash the GAC 2014" opened Monday.

SAN FRANCISCO — What would your credit union do if the CEO was unable to show up for work for days, weeks or months, with no notice?

SAN FRANCISCO — Credit Union Journal asked attendees of the California and Nevada CU Leagues' Annual Meeting and Convention here how implementation of the Affordable Healthcare Act-better known as Obamacare-is affecting their credit unions.

HASTINGS, New Zealand — A credit union advertising campaign that looks like it was lifted straight out of the 1950s has prompted some emotional reactions and allegations of sexism from Kiwis.

CHICAGO — Member Loyalty Group, already well known in credit union circles for its Net Promoter Score, recently released its first Internal Service Benchmark.