Michael Sisk

The imperative is to keep one eye on the business, and the other eye on talent. The former is fed by the latter.

Key to Graper's performance is her ability to "anticipate windows of opportunity" and then give clients the confidence boost they need to act.

Demand for tokenized assets, real-time data and collateral mobility is turning asset servicing into a strategic differentiator for BNY—and Portney is looking to capitalize on all of it.

Tapping the devices' potential means marrying banking with personal financial management.

Despite his regulatory scrapes — and the defeat of getting forced out of the bank he spent 35 years building into a regional powerhouse — he's not giving up on the industry.

FinTech 100: The much maligned mortgage market has the entire banking industry scrambling. For Lender Processing Services it's difficult to imagine the business environment getting any better.

FinTech 100: To establish itself as a business solution provider that drives value for companies, IBM has worked to bolster its business analytics offering through a series of acquisitions.

Oliver is leading a series of meetings organized by the Boston and Atlanta Federal Reserve banks that include about 30 companies and industry groups to discuss the future of payments in the U.S., which is far behind Europe and Japan's adoption of the chip-and-PIN technologies included in EMV standards.

As attacks against small-business bank accounts rise, an increasingly hot-button topic is who is responsible for the losses.

Many banks are struggling with how to create an online experience that resonates with Generation Y, builds trust, delivers useful financial products and services and does not alienate older customers.

Bank directors must be more hands-on than ever, exercising tighter control over management and setting strategic direction. Here are five issues that need attention now.

Many financial institutions' main Web sites include microsites — pages that promote a specific product or service. They're not too flashy or innovative, not too expensive, not too taxing on the technology department and certainly present no threat of overshadowing the banks' primary sites.

A steady drumbeat of acquisitions and partnerships at International Business Machines Corp. in the past year has been aimed at positioning the company to win more banking business.

A technology start-up has developed a text-message service that it says banks can use to improve customer service.

Social networking, blogs and other forms of Internet content are generating a tidal wave of opinions on almost every subject, but most of these viewpoints are ignored.

With wire fraud increasing, banks are using a new generation of real-time antifraud applications to stem their losses.

Corporate credit card issuers are beefing up their analytics and using sourcing controls to help business customers manage their employees' spending.

The machines have a high-speed, two-way video and audio link to a call center staffed with 14 tellers at the credit union's headquarters.