Penny Crosman

Capacity, formerly Jane.ai, originally designed its chatbot to answer consumers' questions, but when employees started using it, that gave the startup an idea for a new business line.

Regulatory efforts to protect consumers from harassment and robocalling are forcing big changes. Attorney Quyen Truong at Stroock & Stroock explains.

A range of startups are experimenting with more ethical retirement savings products than traditional reverse mortgages and annuities, says venture capitalist Ben Cukier. However, according to Cukier, they're too focused on millennials and ignoring a group with more urgent needs and greater wealth — baby boomers.

The bank is moving a large analytics program and a massive amount of data into Google's public cloud, which its tech chief says is more efficient, secure and better able to handle spikes in demand.

Changing consumer attitudes about these companies and the emergence of open banking have made them appealing to venture investors, whose commitments rose 15% in the first half of the year.

Banks are right to fear the big tech companies that are eyeing financial services, according to Monish Kumar at Boston Consulting Group, who offers suggestions on how traditional lenders can protect their turf.

Though the use of alternative data in lending is seen by some as untested, several fintechs say they couldn't function without it.

The Pittsburgh bank is using software initially developed by a fellow mutual to help build out its platform.

A breach that compromises personal data of more than 100 million people is never good, but the company did follow some security best practices.

Don Cardinal of FDX and Olivier Helleboid of Intuit explain the FDX and OFX standards, how they're turning them into one standard and what that standard will be able to do for banks.