Penny Crosman

Fintech challenger banks like Simple, Moven, Varo and Chime have faced separate headwinds in recent years. Here's how they’re taking up the charge again.

Bank executives say artificial intelligence will create jobs, while analysts say the opposite. Employees are anxious but willing to try to work with it. All agree AI is already making an impact.

Banks need to curate and bring many financial services to their customers, says Chris Skinner, author of the new book "Digital Human."

"It was a difficult decision, but we’re at a good spot to do this,” Finch, 55, said in an interview.

Google's new voice assistant technology may be the best right now at imitating human speech. That makes it a potentially powerful tool for bankers — and for cybercrooks.

Bank executives say artificial intelligence will create jobs, while analysts say the opposite. Employees are anxious but willing to try to work with it. All agree AI is already making an impact.

Regalii has changed its name to arcus and switched from cross-border bill payment to helping banks use tokenization to reissue lost, stolen or breached cards.

The bank is using AI in its chatbot, in trading and other areas. It also has concerns about the potential for bias to creep into the software.

It's an important pivot point for the industry — consumer trust is threatened by a steady flow of data breaches, and consumers are divided on whether they want to stick with plastic or move on to mobile and wearable payments.

Citigroup, Synchrony and other banks are using so-called "journey analytics" to spot weaknesses along the entirety of a customer's interactions with the bank.