Penny Crosman is Executive Editor, Technology at American Banker and its publisher, Arizent. Prior to taking on this role, she was Editor in Chief of Bank Technology News. She has held senior editorial roles at Bank Systems & Technology, Wall Street & Technology, Intelligent Enterprise, Network Magazine and Imaging Magazine.
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U.S. Bank has begun using Einstein, Salesforce’s AI software, to give front-line staff insights into customer activity and recommendations. Other banks are likely to add similar tools.
July 20 -
Convinced that clients want as much human interaction as ever, the Wall Street firm is using machine learning to help its financial advisers stay informed and work efficiently.
July 18 -
The system can run more than 12 billion encrypted transactions per day and can automatically keep applications, cloud services and databases hashed.
July 17 -
The concept of digital payments doesn't often cross paths with the concept of robots moving autonomously through our world. But in a few cases, robots have been created to handle payments and deliver goods.
July 14 -
Artificial intelligence can help wealth managers serve clients better, but some say the technology is too immature to be useful right now.
July 13 -
As the CFPB prods banks to improve their debt collection processes, tech firms are applying artificial intelligence, chatbots and self-service portals to create a more enlightened approach.
July 11 -
Klarna, the Swedish fintech that recently received a banking license, has already inspired a generation of similar fintech competitors.
July 6 -
Consumers are giving branchless banks far higher satisfaction ratings than traditional banks because of higher rates, fewer fees and better functionality, a J.D. Power study finds.
June 29 -
Barclays, Goldman Sachs, HSBC and Morgan Stanley are backing a shared vendor risk management platform. The tough part will be agreeing on a final product.
June 27 -
The two companies have created a robo-adviser with financial literacy tools to help people understand the basics of investing as they assemble their first portfolio.
June 26
