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From internal operations to conversational interfaces for clients, bank executives are bullish on the potential for efficiency gains.
April 11 -
Like many of its peers, the bank is evolving its virtual assistant to be more personalized and to incorporate a large language model, but it's not quite ready to turn on customer-facing generative AI.
March 14 -
In tests run by Corporate Insight, generative AI-based bots like OpenAI's ChatGPT and Google's Bard generally answer questions better than banks' virtual assistants do.
November 9
