W.B. King

Mountain America is believed to be the first credit union to offer both eye print and fingerprint authentication options for mobile banking.

Conventional wisdom suggests scheduling ATM maintenance during slow periods to minimize impact to member service, but what if you didn't really know when those slow periods were?

Credit union works with vendor to stay one step ahead of cyber attacks while being in compliance with Federal Financial Institutions Examination Council regs.

Moving from a web-based mobile browser to an app and adding new functionality helped drive big gains in mobile adoption and usage.

Most c-level executives would rather endure a root canal than go through a core conversion at their credit union, so Credit Union Journal asked experts to share steps credit unions can take to make the process less painful.

In an effort to expand its best-in-class digital banking platform, 1st Advantage Federal Credit Union here added Mobiliti’s mobile banking, Popmoney’s person-to-person payments and remote deposit capture.

Most information technology departments are often viewed as a boys’ club with few women in the mix. But the annual Women in Technology International (WITI) Geek Glam Runway Show aims to change that viewpoint.

When Maps Credit Union created an in-house "Idea Lab" last year, the $500 million institution sent a message that it was looking to innovate.

When you're based in Silicon Valley and Technology is literally your first name, taking a wait-and-see approach to adopting new tools is not an option.

By integrating cloud-based remote eSignatures into lending document processes here, Hughes Federal Credit Union has hit milestone goals, including increasing indirect lending volumes by 27%.

By adopting a NEW member acquisition strategy, American First CU increased many key metrics, including doubling the number of new checking accounts opened in branches.

Altra Federal Credit Union wanted more members –especially younger ones -- to use its mobile banking and remote deposit capture services.

Redstone FCU’s efforts increased employee efficiency and also helped decrease costs.

Corporate America Credit Union here is now offering its 500 credit union members IRIS, a multi-device digital banking platform.

Heritage Trust’s Jim McDaniel was originally hired to help the CU convert its core system, but an abrupt change in leadership brought his non-IT skills to the fore, turning his career in a different direction.

New pop-up application eliminates collections calls in early delinquency stages, offers multiple payment options and enhances member experience.

Within four hours of being launched, the innovative 3-D website—believed to be a first in financial services and inspired by interns—had more than 178 member-avatars 'walk through' to check it out.

There was a time when IT was seen strictly as a support function. Today, it is so interwoven into nearly every aspect of running a credit union, that it’s increasingly common to see a stint in the server room on the resume of the person who is now running the whole operation from the corner office.

Student sales associates at NE PA Community Federal Credit Union are doing more than learning about working for a credit union--they are also teaching the credit union’s executives how to use new technologies.

This tech tool is allowing the $2.5 billion credit union to upgrade the functionality of its online and mobile banking platforms, and now the digital channel processes more transactions than all of the physical branches combined.