W.B. King

Traditionally, credit union CEOs come to the position after having served as CFO or COO and may only have had a passing glance at the IT department, but as technology has become integral to nearly every aspect of running a credit union, CEOs with technology backgrounds are becoming more common. One such is Jim Morrell, CEO of Peninsula Community FCU.

Credit Union Journal's Second Annual Best Credit Unions to Work For rankings offer insight into what some of the top CU employers are doing to attract and find and keep the best employees.

Most users don't understand how either tokenization or blockchain works to protect their payments, but a combination of regulatory concerns and a recent Bitcoin-related scandal in the credit union industry is keeping tokenization on top, at least for now.

As Samsung Pay’s Sept. 28 launch date nears, industry analysts and credit unions alike have measured expectations due to uncertainty surrounding the platform it will use.

Frequently reserved for large, international banks, Celent's Model Bank awards program tapped Maps CU for the coveted Innovation Award.

As technology becomes even more integral to nearly every aspect of running a credit union, more technology officers are finding themselves taking the reins as CEO. In this first of a series, CU Journal profiles FORUM CU CEO Doug True, who cut his teeth in IT.

Digital CU, which created the DCU Center of Excellence in Financial Services, teamed up with Boston-based co-working firm Workbar, to give Fintech startups the tools, space — and yes, some capital — to do what they do best: innovate.

So-called 'innovation labs' are cropping up all over, but few can boast the kind of real world results that have led to changes to state laws, programs that save CUs countless dollars and help attract new members along the way. But this one can.

ST. JOSEPH, Mich. — An eStatement solution here not only saves United Federal Credit Union $180,000 annually, but earned the CU the inaugural Q2 Innovation Award.

YAKIMA, Wash. — Internet access is, for most, just part of the cost of doing business today. But that doesn't mean the cost has to include providing and maintaining Internet-enabled devices.

Small to mid-size credit unions and regional banks could be at greater risk of SMS phishing and phone attacks than their big-bank counterparts, according to one cybersecurity expert, who analyzed the frequency, location and targets of actual known attacks.

Members of Xceed Financial Center now have instant access to an associate through their smart phones, laptops or desktop computers with the credit union's new virtual banking product — Xperience Center — which recently went live.

Redwood Credit Union recently earned the highest mark on Glatt Consulting's Credit Union Industry HealthScore.

Mobile banking has virtually hopscotched here with members having instant, face-to-face access to Xceed Financial Credit Union associates via a smart phone, laptop or desktop computer.

When a millennial enters your CU, are they likely to see someone who likes them sitting in the corner office? They do at Shell Geismar FCU, but that's not the only thing the credit union has going for it when it reaches out to the youth market — a recent core conversion is also powering the effort.

First, Apple changed the payments playing field with the flashy launch of its Apple Pay mobile wallet offering. Now, Google's recent announcement of the soon-to-be-released Android Pay may have upset the apple cart. But regardless of who's in the lead, credit unions are in a position to make the most of this mobile wallets showdown.

Many would-be users are holding their collective breath after disappointment in Windows 8. Should CUs take a wait-and-see approach, or is now (finally) the time to jump to a new operating system?

PORTSMOUTH, N.H. — Service Credit Union members don't have to remember usernames or passwords to access accounts and conduct transactions. If they own certain Apple devices, they just need a finger and an application called Touch ID.

As big retailers like Walmart are more actively pushing consumers away from signature-based transactions to PIN-based transactions, credit unions stand to lose precious interchange income. But industry insiders suggest CUs may have some tricks up their sleeve to mitigate this challenge.

AUSTIN, Texas — Apple Watch, the technology giant's first new product in five years, and first without Steve Jobs, debuts later this month. As time quickly ticks away to the launch date, a handful of credit unions and their vendors are testing companion banking apps.