W.B. King

By adopting a NEW member acquisition strategy, American First CU increased many key metrics, including doubling the number of new checking accounts opened in branches.

Altra Federal Credit Union wanted more members –especially younger ones -- to use its mobile banking and remote deposit capture services.

Redstone FCU’s efforts increased employee efficiency and also helped decrease costs.

Corporate America Credit Union here is now offering its 500 credit union members IRIS, a multi-device digital banking platform.

Heritage Trust’s Jim McDaniel was originally hired to help the CU convert its core system, but an abrupt change in leadership brought his non-IT skills to the fore, turning his career in a different direction.

New pop-up application eliminates collections calls in early delinquency stages, offers multiple payment options and enhances member experience.

Within four hours of being launched, the innovative 3-D website—believed to be a first in financial services and inspired by interns—had more than 178 member-avatars 'walk through' to check it out.

There was a time when IT was seen strictly as a support function. Today, it is so interwoven into nearly every aspect of running a credit union, that it’s increasingly common to see a stint in the server room on the resume of the person who is now running the whole operation from the corner office.

Student sales associates at NE PA Community Federal Credit Union are doing more than learning about working for a credit union--they are also teaching the credit union’s executives how to use new technologies.

This tech tool is allowing the $2.5 billion credit union to upgrade the functionality of its online and mobile banking platforms, and now the digital channel processes more transactions than all of the physical branches combined.

Traditionally, credit union CEOs come to the position after having served as CFO or COO and may only have had a passing glance at the IT department, but as technology has become integral to nearly every aspect of running a credit union, CEOs with technology backgrounds are becoming more common. One such is Jim Morrell, CEO of Peninsula Community FCU.

Credit Union Journal's Second Annual Best Credit Unions to Work For rankings offer insight into what some of the top CU employers are doing to attract and find and keep the best employees.

Most users don't understand how either tokenization or blockchain works to protect their payments, but a combination of regulatory concerns and a recent Bitcoin-related scandal in the credit union industry is keeping tokenization on top, at least for now.

As Samsung Pay’s Sept. 28 launch date nears, industry analysts and credit unions alike have measured expectations due to uncertainty surrounding the platform it will use.

Frequently reserved for large, international banks, Celent's Model Bank awards program tapped Maps CU for the coveted Innovation Award.

As technology becomes even more integral to nearly every aspect of running a credit union, more technology officers are finding themselves taking the reins as CEO. In this first of a series, CU Journal profiles FORUM CU CEO Doug True, who cut his teeth in IT.

Digital CU, which created the DCU Center of Excellence in Financial Services, teamed up with Boston-based co-working firm Workbar, to give Fintech startups the tools, space — and yes, some capital — to do what they do best: innovate.

So-called 'innovation labs' are cropping up all over, but few can boast the kind of real world results that have led to changes to state laws, programs that save CUs countless dollars and help attract new members along the way. But this one can.

ST. JOSEPH, Mich. — An eStatement solution here not only saves United Federal Credit Union $180,000 annually, but earned the CU the inaugural Q2 Innovation Award.

YAKIMA, Wash. — Internet access is, for most, just part of the cost of doing business today. But that doesn't mean the cost has to include providing and maintaining Internet-enabled devices.