W.B. King

GENEVA, N.Y. — To better compete with regional competition, Finger Lakes Federal Credit Union enhanced its digital banking and payment capabilities, which has increased online banking usage by 34% and mobile growth by 128%.

HERNDON, Va. — A discovery process during a core conversion uncovered the ability of Northwest Federal Credit Union to enhance its online mortgage servicing capability, resulting in a nearly 50% increased user rate.

WEST JORDAN, Utah — As the fifth largest credit union branch network in the nation spanning five states, Mountain America CU figured out a way to provide secure wireless access to all its members and employees while saving money.

SAN DIEGO, Calif. — In late 2013, Cabrillo CU had a goal of reducing paper-based processes by 30%. By adopting a comprehensive document imaging and enterprise content management (ECM) solution that milestone was surpassed, which allowed employees to build stronger member relations.

SANTA CLARA, Calif. — The Great Recession forced many small CUs to fold or merge. Those that survived, such as Mission City FCU, figured out how to redefine opportunities.

BURBANK, Calif. — By looking outside its IT and data-processing department, Logix Federal Credit Union automated nearly 70% of its data processing workload.

OTTUMWA, Iowa — Last year, Community 1st Credit Union wanted to find a way to increase the number of members who considered the CU their primary financial institution.

JACKSONVILLE, N.C. — Automating branch scheduling here has saved Marine Federal Credit Union more than $200,000 annually.

MIDDLETOWN, R.I. — To make a more personal connection with members, The People's Credit Union offers a personalized debit/credit card program that has attracted hundreds of responses.

PLYMOUTH, Minn. — Instead of simply counting Facebook likes, followers, fans and friends, TruStone Financial Federal Credit Union here has turned this social media platform into an auto loan profit center.

ARLINGTON, Va. — Faced with system inefficiencies with its maintenance, administration, vendor management and contract management segments, the Partnership Federal Credit Union developed a business technology unit that has saved hundreds of thousands of dollars.

PURCHASE, N.Y. — A total revamp of Quorum FCU's website has resulted in an average of 750 new users each month and three design awards from leading media and marketing associations.

MADISON, Wis. — In an effort to make members' virtual banking easier, UW Credit Union here built an in-house, one-size-fits-all web solution for all operating devices — from PC to smartphones.

TAMPA, Fla. — Efficient member onboarding is a continuing challenge for most credit unions, which is why Grow Financial Credit Union decided to test tablet technology to sign up members' offsite, but with a personal touch.

BETHPAGE, N.Y. — Growing concerns here regarding the risk of debit card fraud led Bethpage FCU to be the first CU to partner with CO-OP Financial Services and its CardNav app. After a 60-day trial, members are embracing the solution.

CAMBRIDGE, Mass. — One of the best ways for a credit union to measure a member's experience is by surveying all points of contact — from online and mobile banking to call center interactions and in-branch visits.

HUNSTVILLE, Ala. — In an effort to increase its checking account activity, Redstone Federal Credit Union here developed a comprehensive solution, including a new debit-engaging app.

MOUNTAIN VIEW, Calif. — While cutting-edge banking transactions make life easier for members, the rub for IT departments is trying to marry multiple innovative solutions onto one platform.

PROVIDENCE, R.I. — In the credit/debit card arena, Oct. 15, 2015, is D-Day. That's when card issuers will be held responsible for fraud-related charges for cards issued without an EMV chip.

MADISON, Wis. — When a credit union's core contract is nearing renewal, the executive responsible for making this all-important decision is faced with one nagging question: Do we have the best solution on the market?