Opinions

Facebook is seeking customer data from big banks. Executives say it's not clear what the benefit would be, but the drawbacks are easy to tally.

Banks aren’t the only ones that need to keep pace with digital innovation — government agencies must also work to stay relevant.

Artificial intelligence has myriad benefits for consumers, yet many are still concerned about issues such as privacy, requiring issuers to provide more information about the technology, according to Cyndie Martini, president and CEO of Member Access Pacific.

Companies report that cross-border payments account for just 20% of payment volume but typically take 80% of accounts payable's time. That's simply not scalable. You can’t just keep throwing people at this problem, writes Karla Friede, co-founder and CEO of Nvoicepay.

Tailoring company objectives to customers’ changing expectations is no longer a choice. Customer loyalty programs are not just the source of bringing repeated business but also the determinant of the future key players across all industries, writes Donika Kraeva, Communications Manager at Dentacoin Foundation, Netherlands.

Contactless payments have simplified the checkout experience around the world, allowing customers to get on with their lives a bit quicker with a simple tap of a contactless-enabled card, phone or device, writes Dan Sanford, vice president of consumer products at Visa.

Emerging faster-payment technology can address processing and settlement gaps between banks and fintechs that can cause financial challenges for families, according to Rahm McDaniel, vice president of strategic solutions for Q2 Holdings.

Banks should continually try out new technologies, even after failed experiments.

Merchants looking at third-party fraud services should also for detailed information regarding their modus operandi and results, including the steps they take to protect clients' data, according to Bernardo Lustosa, co-founder and COO of ClearSale.

The ongoing threat of data breaches serves as a reminder that every business is subject to PCI DSS compliance, no matter their size. Any company that handles cardholder data in any way must adhere to PCI DSS standards, which can be time-consuming and expensive, writes Matt VanderZwaag, director of product development at US Signal.