Opinions

An omnichannel payment platform offers customers a unified shopping experience across whichever channel they decide to make a purchase, whether via point-of-sale in-store, online, mobile or even telephone, writes Nick Aceto, senior vice president of technology for CardConnect.

Given the rapid pace of change across the industry, it’s wise for banks to focus on improving customer service rather than chasing the strategies of their rivals.

“Liquid” is the best descriptor for this shift because it illustrates the continuum of pay-with-points options, writes Barry Kirk, vice president of customer loyalty for Maritz Motivation Solutions.

OEM and other mobile payments can feed sales, marketing and recurring transactions for lenders, according to Steve Yi, co-founder and CEO of MediaAlpha.

The retailer's foray into wealth management is a wake-up call for an industry that often overlooks female investors.

Cheers to Irene Dorner, who gives Virgin Money its new status as the only major British company with a female chairman-CEO duo. Cryptocurrency is on the minds of some smart women, and Simple tries to be awesome enough to overcome consumer apathy.

One CU is opening up its digital transformation process for the entire credit union movement to see.

Retailers should also notice that each transaction with customers contains more than the currency, it contains the potential opportunity to establish a relationship, writes Franklin Chu, managing director of Azoya International.

Amazon Go has swung far to the side of self-service as the company has maximized on technology and eliminated the value of face-to-face interactions. This is not be a recipe for success for every retailer, writes Jon Croy, co-founder and CMO of Point Inside.

By failing to protect their customers’ data, financial institutions and others in the payments ecosystem are risking trust, the most important currency they have, writes David Barnhardt, executive vice president of product at GIACT.