Opinions

The hype surrounding voice technology, bots and machine learning suggests that artificial intelligence is increasingly common in financial services. But that is not the purist’s view of what AI represents.

Given the spike in online fraud that accompanies the chip card migration, there are a lot of new authentication methods. Most of them still rely on information that's not dymanic and vulnerable.

Merchants are concerned emerging technology can't keep up with the growing online fraud threat. But there are some steps that can increase security.

The shift toward all-digital banking means customers, when they do seek in-person service, bring increasingly complex issues for staff to resolve. Banks must train branch personnel accordingly.

New payment standards have banks worried about compliance costs, but there is an opportunity for innovation for aggressive institutions.

Banks can make a difference by helping to alleviate customers’ individual financial stress, the cancerlike scourge behind thousands of suicides. But this requires a certain mindset about the industry’s mission.

Businesses are shedding paper checks in favor of electronic payments, but the migration is not as easy as consumer payments.

Adoption is increasing, but most consumers would stop using the technology if they suffered a security incident

The OCC’s draft fintech charter requirements are far from perfect. States can seize this chance and collectively create a better regulatory environment for fintechs.

Machine learning, Siri and Alexa are taking off quickly, particularly among younger consumers. Banks and payment companies need to get in the game now.