Opinions

EMV was a necessary advancement that wasn't guided by customer preference. For mobile payments and other m-commerce plays, instant consumer adoption isn't always a sign of success.

Quickly keeping customers informed about an attack is among the principles banks must adopt to mitigate the fallout.

Traditional brick & mortar stores must upgrade and innovate their experiences to again become destinations in their own right in order to lure back spoiled online shoppers.

People are warming up to mobile payment apps like Apple Pay and Samsung Pay, but concerns over fraud and ID theft could still pose headwinds.

The EMV migration includes support for chip cards and NFC contactless payments, giving banks room to compete in the contactless payments market just in time for wearables to take off.

In time, more large institutions will realize that closed, centralized blockchains aren’t any better than the databases now in use.

The chip card migration took up a lot of merchants' energy over the past couple of years. As chip cards mature, merchants can and should turn to the variety of new payment options in the year ahead.

Connected cars are going to create new revenue streams, not just for automakers, but also for financial services providers.

Big banks increasingly are developing application programming interfaces to make their customers’ data available to third parties. But discrete deals between banks and third parties would be a bad outcome for consumers and the industry as a whole.

The third party wallets and mobile point of sale systems are advancing, making the next year the right time for merchants to work on strategies to improve user experience at checkout.