Opinions

Credit unions were already transforming their home loan operations before COVID-19, but many of the adjustments made as a result of the outbreak are likely to become permanent.

Recurring transactions build relationships, are digitally friendly and can diversify product offerings, says Zuora's Michael Mansard.

Keeping up with new retail trends shouldn’t come at the cost of keeping personal information safe, says Bluefin's Ruston Miles.

Decentralized finance, in tandem with financial institutions, could create a more efficient, convenient, wider-reaching and more secure experience than traditional finance alone, says FISPAN's Clayton Weir.

In-person branch use will continue, but retail banks should nonetheless double down on building intuitive, easy-to-use mobile experiences that drive customer satisfaction and brand loyalty.

Liquidity sensitivity drives companies to procure tools to help them determine and execute the right strategies to get paid faster, says Bottomline Technologies' Jessica Cheney.

Front-line employees yearn to be told they still have a critical role to play, as more customers are seeking in-person help amid the pandemic.

The current consumer and business demands for contactless payment channels give organizations the opportunity to build new solutions with security at the forefront or to append new workflows to legacy business processes, says Mobiquity's Tyrone Jeffress.

Both corporations and nimble outfits have been forced to search for new ways to innovate, says Hangar 75's Ian Wilding.

As the fintech industry matures and takes stock of how it has disrupted the banking industry for good, it’s critical we continue placing value on specialization to create a better, customer centric experience for all, says Moorwand's Luc Gueriane.