Opinions

A company’s approach to regulation and compliance, including issues concerning diversity and inclusion, can and likely will have a huge impact on growth, profitability, and longevity, say lawyers from Seyfarth.

The consumer mindset has shifted to favoring online services, which are now viewed as essential for public health and safety, says FICO's Therese Henry.

With suppliers adopting digital payments at a more significant rate, it feels like we’ve reached the tipping point where checks are becoming obsolete on a broader scale, says Nvoicepay's Josh Cyphers.

As consumers change myriad habits, the nature of disputes is also changing, according to Ernst & Young's Ryan Battles and Kathleen Calabro.

This will be a pivotal year for business and our economy, a time when small businesses streamline, simplify and define their own new normal for the long run.

There's already an appetite for digital and consumers should quickly embrace Apple's range of services, says CellPoint Digital's Howard Blankenship.

Fintechs and challenger banks are small, nimble and tech-centric. However, incumbents have strong reputations, customer trust and loyalty built over many decades, says Twilio's Bijon Mehta.

COVID-19 has taken a great deal away from us in the past 12 months, but from a digital payments perspective, it has also opened the doors for new innovation and activity, says Cognizant Softvision's Karla Ch'ien.

People are reluctant to use physical point of sale terminals, putting biometrics in the middle of the contactless payment wave, says Fingerprints' Christian Fredrikson.

The ability to manage both domestic and international invoices through the same AP automation and workflow creates enormous operational advantages for finance teams and the line of business, says MineralTree's Nicolette Medina.