Opinions

'Why fix what isn't broken?' is the wrong question for AP automation, where manual processes are adding labor and costs, says Nvoicepay's Ron Nachmann.

The CFPB has promised an equal-access rule for small-business lending for nearly a decade. But Apple’s recent discrimination inquiry into its credit card could force the agency’s hand.

Adoption of contactless is already well under way, and in a few years consumers will likely look back and recall the bad old days when valuable time was taken up waiting for transactions be processed and wonder how they ever coped without the speed, ease and convenience of contactless payment cards, writes Fiserv's Jamie Topolski.

While manual fraud prevention may be manageable at first, as the number of payment types and channels increase, it can rapidly become untenable, says The ai Corporation's Mark Goldspink.

While we expect growing consumer demand for biometrics, we also expect to see payments industry players move toward these types of future-proof technologies and away from legacy password-type systems, says Nuance Communications' Simon Marchand.

While manual fraud prevention may be manageable at first, as the number of payment types and channels increase, it can rapidly become untenable, says The ai Corporation's Mark Goldspink.

Technology development speed has improved for challenger banks, but there are safety challenges from JavaScript, says Jscrambler's Rui Ribeiro.

New tech like APIs and artificial intelligence will help consumers manage all their finances through an app, rather than just transfer funds.

A sector not known for its innovation or willingness to change is actually a shining example when it comes to creating hubs of engaging content, says On24's Mark Bornstein.

Once signed up, customers expect a smooth enrollment and onboarding experience, too, regardless of the channel, says Intelledox's Neal Keene.