BankThink

The Fed and the OCC both came down on the bank for “significant ongoing deficiencies” in risk management; Wells Fargo's CEO begins his second year on the job with more problems than he started with.

During this time of economic disruption that has deep implications for the corporate sector, financial institutions need to make AI a core part of their efforts to adjust to the new normal and take advantage of the enabling technologies that can propel adoption quickly, says Canonical's Kris Sharma.

The fees have helped banks recoup costs of free or low-cost checking accounts for decades, but they can penalize low-income customers and drive them away from banking. Is there a better way?

The service signals the start of a broader shift in retailers directly challenging Amazon and threatening the platform as a shopper's default choice, says Bolt's Greg Greiner.

Many community banks need brokered deposits to help fund loans, so policymakers must strike the right balance between promoting liquidity and guarding against reckless lending.

The bank says going green can open the door to more capital; Goldman is shrinking the number of people who make the grade but increasing the rewards for those who do.

While validating the card itself can protect merchants from accepting fraudulent cards at the point of sale, it does not protect the actual data on the card itself from being intercepted in the POS device, says Bluefin's Rustin Miles.

The trends were already pushing new payment experiences, which now seem less futuristic, says VeriTran's Omar Arab.

2020 has been a year of adapting and accelerating customer experience goals based on changing customer behaviors. Arizent CEO Gemma Postlethwaite speaks with Beth Johnson, Chief Experience Officer at Citizens Financial Group, about aligning an organization around the voice of the customer, taking a holistic view of front-end and back-end investments, and designing experiences for a full range of customer interactions, from answering daily needs to delivering higher value insights and deep advice.

The influx of more deposits, even as lending shrinks, could force the largest banks to reserve more capital; Life Plan could help the bank compete better against fintech offerings.