BankThink

JPMorgan Chase’s Heidi Miller has made it clear that, when it comes to bankers’ pay, she won’t accept Congress’ populist pandering anymore. Miller, who is the chief executive of JPMorgan’s Treasury and securities services division, told attendees of U.S. Banker’s 25 Most Powerful Women in Banking dinner last night of an encounter she had with an unnamed member of Congress that left her “shocked” and “deeply depressed.”

While TD Bank’s “once-a-decade” systems failure last week might have a serious impact on its reputation for convenience and reliability, it also offered an unusual customer-service opportunity: managing a crisis almost exclusively through Twitter.

Addresses are often an undervalued and overlooked area of credit union operations. This critical piece of information is used for member identification and to send time-sensitive documents and marketing materials.

Employees of the continuing credit union (CCU) are often assigned to work temporarily at the merging credit union (MCU). The practice facilitates implementation of the CCU's processes and procedures, and it serves several other purposes in advancing the operational merger. The same is true of assigning employees of the MCU to work temporarily at the CCU.

When developing or implementing a new or "refreshed" training program, much is said about what to do, but little is mentioned about what not to do.

Times change. Member needs and wants change. Staff perceptions change. How recently (and how well) has your credit union changed to adjust? Research can provide the answers.

The nearly 350 community activists from Neighborhood Assistance Corp. of America were headed to Phoenix, the second stop on a four-city tour to help distressed borrowers avoid foreclosure. But Bruce Marks, NACA's CEO, would be staying behind for a few hours. He had just set up a meeting with executives at the bond powerhouse PIMCO — with, we think, our inadvertent assistance.

Ann Minch decided she’d had enough of Bank of America after the bank notified her it was raising her credit card’s interest rate to 30%--for no apparent reason. So she made a video and posted it on Youtube inviting viewers to join her in a “debtors’ revolt.”

This is a season of throwbacks: Economists claim the U.S. is experiencing the biggest downturn since the 1930s and now there’s art to match that comparison. A new Web site launched by the Independent Community Bankers of America hearkens to pre-war caricatures of greedy big bankers in its quest to promote the virtues of community banks.