BankThink

Especially in a remote environment, the ability to adapt within days to shifting call volumes, different call center locations, new agent groupings, or utilizing a configurable interactive voice response system cannot be underestimated, says Genpact's Jason Osborne.

People with scores below 500 are often in communities that suffer the most from economic hardship and violence. Banks and regulators can do more to qualify them for financing, ultimately creating healthier local economies.

A bipartisan group proposed a $908 billion measure while Mitch McConnell unveiled his own plan; the rally has pushed borrowing rates to their lowest levels since the pandemic started.

Lenders should be prepared to act quickly and decisively, leveraging the power of technology, innovative lending approaches, low interest rates and renewed commitment to small business funding, says LendingFront's Jorge Sun.

Controversies over trainings that address white male privilege detract from the important role DEI initiatives play in helping the country move forward.

Jobs will be harder to find for graduates, and there are new underwriting platforms that can better predict students' future income in their chosen field.

The digital currency’s recent 90% jump is being fueled by ‘less speculative fever;’ the liquidity facility designed to enable small banks to make more PPP loans has been extended until March.

Using AI can manage both privacy and security as part of AML reform, says Giant Oak's Gary Shiffman.

More lenders and governments should partner with community development financial institutions to ensure aid reaches minority-owned businesses that are the backbone of many neighborhoods slammed by the coronavirus.

Global regulators are considering a universal stress test for climate change that requires lenders to use a 30-year horizon, a difficult and speculative projection of the energy industry that could harm bank financials.