BankThink

AI-driven analytics can help both pure-play and brick-and-mortar brands understand the frustrations of their users at an elemental level — which buttons remain unclicked, which form fields make them leave, and which customer paths are dead ends, writes Jonathan Cherki, CEO and founder of ContentSquare.

As issuers make rewards more personalized and proactive, a balance between savvy and privacy must be maintained, according to Kevin Grieve, North America payments lead for Accenture.

The initiative would allow financial firms to test new — and potentially less transparent — disclosure forms on customers.

The agency's mortgage insurance fund has big potential shortfall; Howard Wilkinson can tell U.S. regulators and law enforcement agencies what he knows.

Data from real-time payments creates powerful opportunities for upselling and cross-selling because it reveals what, when, and how people and businesses actually consume, writes Michael J. Alfonsi, senior vice president of digital solutions and strategy at Exela Technologies.

Credit unions are well positioned to serve small businesses, but they'll lose that opportunity if they're not adequately protecting those members' cash flow.

Payday lenders argue that banks cut ties with their industry due to pressure from biased and hostile regulators. But the reality, in some cases, may be more nuanced.

The Trump administration should consider putting much of the subsidized mortgage lending done by the federal government under the government-sponsored enterprises to improve efficiency and transparency.

Prosecutors are unlikely to buy Goldman's rogue banker defense, observers say; survey predicts recession within two years.

While it takes a lot of effort from many different parties to reduce digital and financial inequality, it all starts with affordable internet connectivity, writes Sebastien Codeville, CEO of KaiOS Technologies.