If CSR efforts are allowed to fall by the wayside, it will be at the expense of customer trust and future growth.

JPMorgan Chase (JPM) made more loans through the U.S. Small Business Administration than any other bank in fiscal year 2013, while Wells Fargo was tops by dollar volume for the fifth consecutive year, according to new data from the SBA.

The Federal Housing Administration has reached a "tipping point" in its mission of providing low-cost protection for homebuyers while trying to keep its insurance fund liquid, Commissioner Carol Galante said today.

The Treasury Department's Michael Stegman further bolstered the Obama administration's support of Rep. Mel Watt, D-N.C., to head the Federal Housing Finance Agency on Tuesday, describing how the agency's policies must intersect with mortgage finance reform efforts in Congress.

Bank of America may have to pay $5 billion to $8 billion to settle federal claims tied to faulty mortgages after a rival lender's deal set "a relatively high bar," Fitch Ratings said.

Heartland Financial (HTLF) in Dubuque, Iowa, missed Wall Street's quarterly earnings estimates after its loan-loss provision rose and revenue from loan sales fell.

Fifty-three percent of respondents to an online poll by the National Foundation for Credit Counseling have never noticed the phone number directing them to a credit counseling agency that's listed on their credit card statement.

Sen. Elizabeth Warren weighed in publicly for the first time on the substance of the housing finance reform debate on Tuesday, endorsing a limited but explicit government guarantee, strong underwriting rules and servicer oversight, and secondary market access for smaller institutions.

The Mortgage Bankers Association on Tuesday said it expects residential mortgage originations to drop 32% next year, to $1.2 trillion, due to a continued decline in refinancing activity.

Berkshire Hills Bancorp (BHLB) in Pittsfield, Mass., recorded a decline in quarterly earnings despite improvement in its interest margin.

United Bankshares (UBSI) in Charleston, W. Va., posted higher quarterly earnings due largely to reduced expenses.

Mobile banking can alleviate friction and save time for underserved, low-income consumers, but face-to-face interaction is critical to serving their financial needs.

It should be a human resources department’s responsibility to spot poor leadership qualities, flawed compensation programs and workforces ill equipped to handle a crisis.

Lax oversight by the Treasury Department has helped to prevent billions of dollars in aid from reaching struggling homeowners, according to a report released Tuesday by the Special Inspector General for the Troubled Asset Relief Program.

The $12.8 billion-asset company plans to offer $50 million of common stock and up to $100 million of perpetual preferred stock, it announced Monday.

Sendhil Mullainathan says he had no involvement in the consumer bureau's decision to award a consulting contract to a firm he co-founded.

Sendhil Mullainathan, the former head of research at the Consumer Financial Protection Bureau, speaks in an interview about when it's appropriate, and when it's not, for the government to try to influence consumer behavior.

JPMorgan Chase (JPM) has named former U.S. Bancorp executive Michael Boardman as the head of its wealth management business.

A Federal Reserve study has added new urgency to mortgage lenders' search for a way to navigate between the qualified mortgage rule and fair lending statutes. American Banker staffers discuss.