AUBURN, Ala. – Auburn University FCU announced yesterday the opening of its new offices, which include a full service branch, located a quarter-mile from campus.
The facility, which was designed by LEVEL5, provides a dialogue delivery format in which members and member service representatives work closely together in a teller pod environment to complete transactions. The new layout benefits employees with enhanced workflow, and also minimizes wait times for members. LEVEL5 trained credit union employees to ensure the staff was prepared for this new delivery channel.
The teller center consolidates pneumatic tubes that serve both the drive-up lanes and the lobby’s member service stations, increasing teller efficiency while reducing the number of employees needed to meet member demand. Additionally, the teller center contains a cash recycler that greatly reduces the time required for teller end-of-day balancing.
Another feature of new headquarters is safe deposit boxes housed in a biometrically controlled vault, which enhances the security of members’ valuables as it eliminates the need for staff to access the vault.
