HARRISBURG, Pa. -
The $275-million credit union will pay any member $5 if a service rep violates any of the five service principles and $100 if a rep violates the principle that promises to provide a decision on a consumer loan before the close of business if the application is submitted before 2 p.m.
The other golden rules are: respond to every member by name; thank every member for his or her business; attempt to answer a member’s question immediately or respond by e-mail or by phone the same business day.
